SHIPPING & RETURN POLICY

  • We ship across the world*
    • *All the countries covered by reputed courier partners like DHL, Fedex Etc..
  • Upon the completion of order placement, You will receive an email on order confirmation. Please contact our helpdesk (email [email protected] or
    call +91 9606246004) if you haven’t received a confirmation email.
  • Delivery charges depend on your location. Please check your order summary to understand the delivery charges for individual products. Free shipping on all orders above Rs. 2499* within India. (* Excluding certain product categories)
  • Shipping timelines : Ready to dispatch soft furnishings like Cushions, Table cloth, Table runners, Throws, Placemats and Napkins, Bedsheets, Fitted sheets, Quilts and pillow covers : 2-3 Business days.
  • Shipping timelines : Custom made soft furnishings like standard size and custom size curtains and other soft furnishings which are made to order or require alteration : 5-7 Business days
  • Shipping timelines : Other décor products like window frames, mirror frames, wall curios and other wooden décor products : 8-10 Business days.
  • Delivery time solely depends on our courier partner. We do partner only with reputed courier partners who provide live tracking for all the shipped out orders.
    • Due to the recent COVID situation the processing times have increased by 1-3 business days so is the delivery time. Delivery depends on the location, and local government safety guidelines. While we try to ensure that the product reaches you within the delivery time communicated or faster, exigencies may delay the delivery. In such cases, please get in touch with us (mail [email protected] or call +91 96062 46004) for the latest update on your shipment.
  • You can login to your account on our website and track the order status. Once shipped, you will receive an email with the tracking id that can be used on the courier service provider’s website to track shipment. In case, you are having trouble receiving any updates on the order, do get in touch with our customer care at mail [email protected] or call on +91 96062 46004.
  • We accept cancellations as long as the order has not been shipped. Once the order has been shipped, we are unable to cancel it. For cancellation, please contact Customer Care prior to the dispatch of your order. We will respond within 24 hours of receiving your request. Cancellation of custom orders is not possible.
  • Only readymade products are eligible for return. Customized products are made to order and hence not eligible for return. Discounted products are not eligible for return. Returns and Replacements are possible for ready made products only when you receive :
    1. Wrong products.
    2. Wrong sizes.
    3. Manufacturing damage.
  • Wooden décor and frames shipped out through courier is not eligible for return unless it is having a manufacturing defect. We do take extreme care in shipping out heavy wooden décor and window frames with or without mirror but in very rare cases of transit damage, we will not be liable for return or replacement.
  • If you have received a wrong product, wrong size or a product with manufacturing defect please intimate us (mail [email protected] and call +91 96062 46004) within 24 hours of receiving the package. We will assess the issue and get back to you with a solution as soon as we can.
  • If you have received a wrong product, wrong size or a product with manufacturing defect, the product has to be returned with tags, original packaging and in unused condition. Upon receipt and checks by our teams, we will replace it with the right product, or a store credit will be issued.
  • We will not be able to accept returns after the time period mentioned in the Returns Policy.
  • We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please notify our Customer Care team.
  • In case you find your order damaged or missing post-delivery, please contact Customer Care within 24 hours of receiving your parcel. We will respond within 48 hours of receiving your request. Damages or items missing reported after 24 hours will not be considered for returns or exchanges.
  • We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
  • In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or store credit, or the option of a refund in your original mode of payment.
  • The above damage policy is not applicable to our heavy products like wooden décor, mirror and window frames and other wooden décor items which are eligible for return or replacement only for manufacturing defects.
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