SHIPPING & RETURN POLICY

  • We ship across India.
  • We at the moment do not ship internationally.
  • Upon the completion of order placement, You will receive an email on order confirmation. Please contact our helpdesk (email wecare@theyellowdwelling.com or
    call +91 9606246004) if you haven’t received a confirmation email.
  • Delivery charges depend on your location. Please check your order summary to understand the delivery charges for individual products. Free shipping on all orders above Rs. 2499* within India. (* Excluding certain product categories)
  • We usually ship out readymade products within 2-3 working days, while curtains & customized products take 5-6 working days. Delivery time depends on the location; the south zone takes about 2-4 days and North usually happens within 6-8 days.
    • Due to the recent COVID situation the processing times have increased to 3-5 days for readymade products and 7-8 days for curtains and customized products. Delivery time depends on the location, south zone takes about 3-4 days and north zone takes about 7-10 days. While we try to ensure that the product reaches you within the delivery time communicated or faster, exigencies may delay the delivery. In such cases, please get in touch with us (mail wecare@theyellowdwelling.com or call +91 96062 46004) for the latest update on your shipment.
  • You can login to your account on our website and track the order status. Once shipped, you will receive an email with the tracking id that can be used on the courier service provider’s website to track shipment. In case, you are having trouble receiving any updates on the order, do get in touch with our customer care at mail wecare@theyellowdwelling.com or call on +91 96062 46004.
  • We accept cancellations as long as the order has not been shipped. Once the order has been shipped, we are unable to cancel it. For cancellation, please contact Customer Care prior to the dispatch of your order. We will respond within 24 hours of receiving your request. Cancellation of custom orders is not possible.
  • Only readymade products are eligible for return. Customized products are made to order and hence not eligible for return. Discounted products are not eligible for return. Returns and Replacements are possible for ready made products only when you receive :
    1. Wrong products.
    2. Wrong sizes.
    3. Manufacturing damage.
  • If you have received a wrong product, wrong size or a product with manufacturing defect please intimate us (mail wecare@theyellowdwelling.com and call +91 96062 46004) within 24 hours of receiving the package. We will assess the issue and get back to you with a solution as soon as we can.
  • If you have received a wrong product, wrong size or a product with manufacturing defect, the product has to be returned with tags, original packaging and in unused condition. Upon receipt and checks by our teams, we will replace it with the right product, or a store credit will be issued.
  • We will not be able to accept returns after the time period mentioned in the Returns Policy.
  • We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please notify our Customer Care team. We will arrange to send a new shipment.
  • In case you find your order damaged or missing post-delivery, please contact Customer Care within 48 hours of receiving your parcel. We will respond within 24 hours of receiving your request. Damages or items missing reported after 48 hours will not be eligible for returns or exchanges.
  • We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
  • In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or store credit, or the option of a refund in your original mode of payment.
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